Date of last update: March 13, 2024
1. Introduction and General Information
1.1. This Refund Policy governs the conditions under which refunds may be granted for transactions made on Dracula.casino (hereinafter referred to as the “Website”, “Operator”, “Company”, or “We”). By using the Website, you acknowledge and agree to abide by this Refund Policy.
1.2. The Company operates an online casino platform offering gaming and betting services. Once a transaction has been processed and the gaming services have been used, refunds will not generally be provided except as specified in this Refund Policy.
1.3. The Company reserves the right to modify this Refund Policy at any time. The most recent version will always be available on the Website, and continued use of the services after any modifications constitute acceptance of the revised policy.
2. Eligibility for Refunds
2.1. Refunds are generally not permitted for completed transactions. However, exceptions may be made under the following circumstances:
- A deposit was made in error due to a technical failure or banking issue, and the funds were not used for gaming.
- A duplicate transaction was processed due to a system malfunction.
- A player’s account was compromised, and unauthorized transactions were detected and reported in a timely manner.
2.2. Refunds will not be issued in the following cases:
- Wagers placed and lost.
- Perceived dissatisfaction with the gaming outcomes.
- Failure to meet wagering requirements for bonuses.
- Self-exclusion or responsible gambling measures applied after gameplay.
3. Refund Request Process
3.1. To request a refund, you must submit a formal request to the Website’s customer support team via [email protected] within 24 hours of the transaction.
3.2. The refund request must include the following details:
- Full name and registered email address.
- Date and time of the transaction.
- Transaction ID and payment method used.
- A detailed explanation of the reason for the refund request.
3.3. The Company reserves the right to request additional documentation or verification before processing the refund request.
4. Refund Review and Processing
4.1. All refund requests will be reviewed on a case-by-case basis, and the Company may take up to 7 business days to investigate and respond.
4.2. If a refund is approved, the amount will be credited back to the original payment method used. Processing times may vary depending on the payment provider and banking institution.
4.3. If a refund is denied, the customer will be notified of the decision and the reason for denial.
5. Chargebacks and Fraud Prevention
5.1. Customers who initiate a chargeback without first contacting customer support for a resolution may be subject to account suspension or termination.
5.2. Any fraudulent activity or misuse of the refund policy, including attempting to claim refunds for completed wagers, will result in immediate account closure and possible legal action.
6. Responsible Gambling and Self-Exclusion
6.1. Players who request a refund due to self-exclusion or responsible gambling measures will be subject to a review. If the deposit was made prior to the self-exclusion request, a refund may be considered at the Company’s discretion.
6.2. Any bonuses, free spins, or promotional funds used before the self-exclusion request will not be eligible for a refund.
7. Final Provisions
7.1. This Refund Policy does not affect your statutory rights under applicable laws.
7.2. The Company reserves the right to modify, suspend, or terminate this Refund Policy at any time without prior notice.
7.3. Any disputes regarding refunds shall be resolved in accordance with the governing law as stipulated in the Website’s Terms and Conditions.
For any further inquiries regarding this Refund Policy, please contact our support team at [email protected].
